Injury Management Advisor

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

See yourself in our team:

In the role of an Injury Management Advisor, you will be responsible for providing advice and/or assistance to claims staff to promote a cost effective, appropriate injury management and durable return to work outcomes centered on a customer focused workers compensation claims service. 

This role will act in a coaching and mentoring capacity supporting the Operational leaders in driving claims strategies where rehabilitation referrals occur, focusing on improved outcomes all parties involved.

On a day to day basis you will:

• Providing specialist technical Injury Management assistance/advice to claims teams ensuring the delivery of a cost effective, professional and customer focused claims service including developing staff and implementing quality initiatives to drive performance, culture and staff retention;
• Working with our Return to Work Specialists (RTWS) and Return to Independence Specialists (RTIS), to improve the injury management capability of staff;
• Review and support decision making for complex treatment and surgery requirements as required;
• Work collaboratively with Team Managers, Technical Trainers and Return to Work Capability Managers across the business to ensure knowledge sharing is achieved;
• Reviewing and Assessing the proper use of rehab referrals, identifying where referrals are unnecessary or no longer value add for client outcomes;
• Critically analyse where rehab is being utislied to ensure it is driving the right outcome;
• Identify, develop and drive mechanisms in which peer to peer discussions and group learning is implemented to remove complex return to work barriers.

We are interested in hearing from people who have:

• Minimum 2 years Claims Management/Injury Management experience within workers compensation (or similar)
• Excellent written and verbal communication
• Excellent negotiation and influencing skills
• Knowledge of workers compensation industry business and administrative practices, policies, procedures and guidelines;
• Demonstrated experience influencing outcomes where complex claim barriers are identified.

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.