Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you passionate about leading people, business processes, and accounts? As a Client Service Supervisor, you will be responsible for a Client Service team that delivers high quality, efficient service to both internal and external clients within a branch. Reporting directly to the Client Service Director (with a strong dotted-line relationship to the Branch Manager), you will ensure goals and objectives support the Branch strategy.
How you'll make an impact
Responsibilities:
- With a knowledge of industry standards, you will have a direct impact on business outcomes such as; improving client retention, client satisfaction, improving AJG's value to our clients and projects, achieving operating/margin targets, cultivating a culture of performance and continuous improvement.
- Use technology as a tool to improve productivity and quality.
- With strong written and interpersonal skills, you'll mentor a team of Client Service professionals through continuous learning, transparent feedback, and strong talent development.
- Effectively project manage multiple competing priorities.
About You
Requirements:
- Bachelor's degree with 5+ years client service and/or claims management experience
- OR-
- High School degree/GED with 10+ years client service and/or claims management experience.
- 1+ years supervisory experience.
- P&C License
Nice to Have:
- Prior experience designing and implementing productivity and client service improvements.
- Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
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Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
